Customer Success Representative

Keller, Texas, United States · Sales

Description

Linux Academy is seeking a innovative Customer Success Representative to join our Sales department and support our team and the thousands of students around the world who learn through us and our cloud technology. Our mission is to provide advanced training tools that increase skills and encourage critical thinking for advanced IT professionals. Linux Academy offers a full-featured training library with everything one needs to learn new skills and advance in one’s career path. As we continue to grow at an unprecedented pace, we need to find the best talent around. Come join us and help build our team.

The Customer Success Representative is responsible for the continuing relationship of our customer base (existing and new). This position will drive customer adoption, retention (revenue and license), and expansion of a book of business. Some responsibilities include:

Manage Customer Success

Report Progress to Management

Drive the Achievement of Customer Outcomes at Scale

Optimize Customer Lifecycle and Journey

Lead Cross-functional Alignment and Role Clarity to Drive Customer Experience

Meet or Exceed Metrics

Build Customer Success Competencies

Requirements

Benefits

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